by josefinedijkstr Investigator
Investigator

How can I get my money back after topping up an account that has been closed?

Hello, 

 

I didnt know that my number had been closed so I topped up my account with 15 pounds. Is it possible to get my money back since they went nowhere anyway? I still have the receipts. 

Thank you 

3 REPLIES 3
by Grand Master
Grand Master

Re: How can I get my money back after topping up an account that has been closed

@josefinedijkstr  You will have to call customer services about this. 

by josefinedijkstr Investigator
Investigator

Re: How can I get my money back after topping up an account that has been closed

I am not in the UK and i dont have the possibility to call. Cant i email or solve it any other way?

by Brilliant Contributor
Brilliant Contributor

Re: How can I get my money back after topping up an account that has been closed

@josefinedijkstr, Click on contact us and use  something like Skype or Viber to ring EE customer service, there is no email for contacting EE. You can use a landline or another phone to ring them, sorry.

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.