How can I change Flex plan but not immediately

[pawitraa]

Hello,

I’d like to know how can I change my Flex plan for the next month before it renew but not immediately. (I want to use the same plan til the 30th day of my plan)

[pawitraa]

I want to keep a triple data boost. If I pause (renewing) my plan, will I get data boost for a new plan that I purchase?

[XRaySpeX]

Choose your new plan now in your MyEE. It will kick in when the current 1 expires.

If you pause your plan you will not lose your boosts but they will be held over till your next plan.

[pawitraa]

When I tried to select a new plan on my EE account, it informs that I’ll be charged for a new plan today. Does it mean that today will be the 1st day of a new plan?

[XRaySpeX]

Yes, of course, you pay for it when you buy it but it won't start until you current 1 expires. It is stacked awaiting that time. You'd have to text NOW to 150 to make it start before then.

[pawitraa]

Thank you for advice 🙂

[Leanne_T]

Hi @pawitraa

Thanks for coming here.

You can find full information on our Flex plans explained Help page if you need it 🙂

Leanne.

[pawitraa]

Hi @Leanne_T,

It seems like all of my remaining data has been rolled over for the next month plan after I purchased for a new one.

So, will I be charged for using data if I don’t buy an add on or text NOW to start a new plan immediately. As this plan direct debit from my account, I’m afraid that I’ll be charged without notice.

ps. My current plan will end today (31 AUG) but I want to keep the renew date on 01 (SEP), so I tried not to start it now.

[Leanne_T]

Hi there @pawitraa

No, you are unable to use data on EE if you have no allowance or data add-on.

Thanks 🙂

Leanne.

[pawitraa]

Hi @Leanne_T,

Therefore, when I buy a new plan, even for the next month, I'll be forced to use it NOW, isn't it? I just want to choose next month plan but my current remaining data has been automatically rolled over to the next month, then I have 0GB data left ;(

...luckily I decided to do this at the end of current plan.

[Leanne_T]

Hi @pawitraa

Has the new plan started now?

Is this your free boosts that have rolled over?

Leanne.

[pawitraa]

Hi @Leanne_T,

It has already started; however, it seems like I have not gotten my 7.9GB data from my last plan.

I am sorry that I forgot about the rollover condition from triple data promotion. Is it possible if I want to change my plan to the 15GBP (5GB data) plan by paying more 5GBP?

[Leanne_T]

Hi @pawitraa

I would suggest giving us a call on 150, they will check your account for you.

Leanne 🙂

[pawitraa]

Thank you @Leanne_T