by canadiangirl

Help with add a pack!

I live in Canada but I have a EE SIM card for when I travel to Europe. I have a 20 pound credit on my account but when I try to add a pack, it keeps telling me that they are unable to process the request right now. Any advice??

EE Community Support Team

Re: Help with add a pack!

Good Afternoon @canadiangirl


Thanks for coming to the community. 


When was the last time any chargeable activity was made from the SIM?


Is there a chance your SIM may be in hibernation or disconnected?


Katie 🙂

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