by canadiangirl
Visitor

Help with add a pack!

I live in Canada but I have a EE SIM card for when I travel to Europe. I have a 20 pound credit on my account but when I try to add a pack, it keeps telling me that they are unable to process the request right now. Any advice??

1 REPLY 1
by
EE Community Support Team

Re: Help with add a pack!

Good Afternoon @canadiangirl

 

Thanks for coming to the community. 

 

When was the last time any chargeable activity was made from the SIM?

 

Is there a chance your SIM may be in hibernation or disconnected?

 

Katie 🙂

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.

Recent solutions