15-02-2020 09:32 AM
15-02-2020 11:46 AM
When did you last make a chargeable call or text? It maybe your SIM is no longer active. Please read EE hibernation policy.
15-02-2020 10:55 PM - edited 15-02-2020 10:55 PM
@liangshaner : How could you have topped-up in Sept 2019 when you only bought them in Nov. 2019? Getting the dates correct is crucial in working out whether they are still live.
Without using them at all they will still be active for 180 days from when you bought them, but that's not clear from your description.
16-02-2020 07:27 AM
16-02-2020 08:03 AM
My point was that you didn't buy them until Nov 2019, well after it says they were topped up.