by 99justin Investigator
Investigator

Free Boost Disappears?

Hi, I've activated my second free boost two weeks ago and It wasnt till now that I looked back at my EE app and found that my previous free boost, which was to add 50mb of data, seems to have completely vanished! It's no longer showing up under the my free boost section and my data limit seemed to have dropped to zero already. Has it gone back to the original 100mb? I thought the boosts stacked? Any insight would be very valuable, thank you.

1 SOLUTION

Accepted Solutions
by 99justin Investigator
Investigator
Solution

Re: Free Boost Disappears?

Thank you for your help, it seems when my new pack started it fixed whatever issue there was and now I have my full 150mb back, thank you!

5 REPLIES 5
by
EE Community Support Team

Re: Free Boost Disappears?

Hi @99justin,

 

Welcome to the EE Community. Smiley Happy

 

Have you changed between 30 day and 7 day packs at any point?

 

You can find out more on our free boosts help page.

 

Thanks

 

James

by 99justin Investigator
Investigator

Re: Free Boost Disappears?

No, I have not. That's what I find strange about this as ive been careful to avoid such a thing. I have no idea what the problem may be.

by
EE Community Support Team

Re: Free Boost Disappears?

Hi @99justin,

 

Please get in touch with customer services so we can take a quick look at your account.

 

Thanks

 

James

by 99justin Investigator
Investigator
Solution

Re: Free Boost Disappears?

Thank you for your help, it seems when my new pack started it fixed whatever issue there was and now I have my full 150mb back, thank you!

by
EE Community Support Team

Re: Free Boost Disappears?

Great news @99justin

 

Thanks for letting us know. Smiley Happy

 

James

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