Highlighted
by Investigator
Investigator

Flexi plan with triple data is not working recurring. Scam?

I activated my Sim and when I am going to try to set my Flex plan with triple data it is not in the options offered for the system. I am not going to accept 2Gb for 10£. That was not the deal I choose. I can see is a recurring problem and the people did not get the Data. So it seems a kind of scam.

1 SOLUTION

Accepted Solutions
Highlighted
by
EE Community Support Team
Solution

Re: Flexi plan with triple data is not working recurring. Scam?

Hi @AbeZ

 

Thanks for coming back to me.

 

If you give our Pay as you go Care team a call on 150 or 0800 079 8586, they will be able to get this looked into for you.

 

Leanne.

View solution in original post

6 REPLIES 6
Highlighted
by Grand Master
Grand Master

Re: Flexi plan with triple data is not working recurring. Scam?

@AbeZ : Did you originally get this Flex SIM with triple data? You can't just add a triple data plan to an existing Flex SIM that disdn't come with 1.

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Highlighted
by
EE Community Support Team

Re: Flexi plan with triple data is not working recurring. Scam?

Morning @AbeZ

 

Thanks for coming to the community.

 

Where did you purchase the Flex plan and SIM?

 

Did you select the triple data offer when you ordered the SIM card?

 

Speak soon 🙂

 

Leanne.

Highlighted
by Investigator
Investigator

Re: Flexi plan with triple data is not working recurring. Scam?

I ordered online. The letter where the SIM came have clearly defined the offer triple data. That is because I assume EE is trying to take advantage of people do not realise the offer it is not there. Moreover. When I checked in the community I realised it is a recurring issue.

Thank you

Highlighted
by
EE Community Support Team
Solution

Re: Flexi plan with triple data is not working recurring. Scam?

Hi @AbeZ

 

Thanks for coming back to me.

 

If you give our Pay as you go Care team a call on 150 or 0800 079 8586, they will be able to get this looked into for you.

 

Leanne.

View solution in original post

Highlighted
by
New Member

Re: Flexi plan with triple data is not working recurring. Scam?

I am having the same problem

by
EE Community Support Team

Re: Flexi plan with triple data is not working recurring. Scam?

Hi there @Gurdeep

 

Thanks for coming to the community.

 

When did you purchase the Flex SIM?

 

If you text BALANCE to 150 does this show the extra data?

 

Leanne 🙂

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