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New Member

FATHER IN LAWS PHONE CREDIT

Hi 

My Father in law sadly passed away over a year ago now and we have been busy sorting out all his affairs.

Before his death he did top his a pay as you go phone credit to almost £100 as he lived in a remote area and was worried if the cable phone did not work. 

Is there any way of refunding the credit ?  

 

Many thanks. David   (son in law )

2 REPLIES 2
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Grand Master

Re: FATHER IN LAWS PHONE CREDIT

@BRILLOSKI44   You’ll need to call customer services about this but PAYG SIM cards have to be used to remain active and after 6 months they are deactivated as it’s assumed that it’s no longer being used and all credit on the account is removed and is none refundable.  But call customer services and explain the situation. 

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EE Community Support Team

Re: FATHER IN LAWS PHONE CREDIT

Hi @BRILLOSKI44,

 

Welcome to the EE Community. 

 

I'm very sorry to hear your Father in law has passed away.

 

If you follow @Chris_B's advice and get in touch with Customer Care, they'll do everything they can to help.

 

Thanks

 

James

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