24-03-2018 03:54 PM
I have texted STOP PACK to 150 many times and get the text back saying the pack won't auto-renew, and yet at the end of the month it auto-renews anyway.
Yesterday my pack ran out again, but I had less than £10 credit, so no auto-renew.
But I want more than £10 on my credit to use as ordinary PAYG.
So I text STOP PACK to 150 again, and get the text back saying it won't auto-renew, then I top-up £10.
But it immediately renews the pack AGAIN! How do I stop this? I've already lost £40 trying to get this to work =/
24-03-2018 06:09 PM
That shouldn't be. Phone EE to sort it out & refund you.
You sure you are not texting EP10 to 150 between the STOP PACKs?
by Flackwell a week ago