by Ingle42
Explorer

Everything Pack won't stop renewing

I have texted STOP PACK to 150 many times and get the text back saying the pack won't auto-renew, and yet at the end of the month it auto-renews anyway.

Yesterday my pack ran out again, but I had less than £10 credit, so no auto-renew.

But I want more than £10 on my credit to use as ordinary PAYG.

So I text STOP PACK to 150 again, and get the text back saying it won't auto-renew, then I top-up £10.

But it immediately renews the pack AGAIN! How do I stop this? I've already lost £40 trying to get this to work =/

 

3 REPLIES 3
by Grand Master
Grand Master

Re: Everything Pack won't stop renewing

That shouldn't be. Phone EE to sort it out & refund you.

 

You sure you are not texting EP10 to 150 between the STOP PACKs?

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by Ingle42
Explorer

Re: Everything Pack won't stop renewing

Yes, definitely not texting EP10, I didn't even know that command.

I'll phone EE, thanks.

 

by
EE Employee

Re: Everything Pack won't stop renewing

Hi @Ingle42 and welcome to the community.

 

Please let us know how you get on.

 

Many thanks,

 

Lee

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