by Ingle42

Everything Pack won't stop renewing

I have texted STOP PACK to 150 many times and get the text back saying the pack won't auto-renew, and yet at the end of the month it auto-renews anyway.

Yesterday my pack ran out again, but I had less than £10 credit, so no auto-renew.

But I want more than £10 on my credit to use as ordinary PAYG.

So I text STOP PACK to 150 again, and get the text back saying it won't auto-renew, then I top-up £10.

But it immediately renews the pack AGAIN! How do I stop this? I've already lost £40 trying to get this to work =/


by Grand Master
Grand Master

Re: Everything Pack won't stop renewing

That shouldn't be. Phone EE to sort it out & refund you.


You sure you are not texting EP10 to 150 between the STOP PACKs?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Ingle42

Re: Everything Pack won't stop renewing

Yes, definitely not texting EP10, I didn't even know that command.

I'll phone EE, thanks.


EE Employee

Re: Everything Pack won't stop renewing

Hi @Ingle42 and welcome to the community.


Please let us know how you get on.


Many thanks,



Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.