by A-n-d-r-e-w Established Contributor
Established Contributor

Error Code 69 when attempting to send a text

I'm on Orange PAYG.  I've tried to send texts but they won't send.  I get an error code: 69.  I've never had this problem before.  I can receive texts.

What does this mean?

23 REPLIES 23
by omawill Valued Contributor
Valued Contributor

Re: Error Code 69 when attempting to send a text

Is this to one number or all numbers?

 

by A-n-d-r-e-w Established Contributor
Established Contributor

Re: Error Code 69 when attempting to send a text

It's to all numbers.  It was working fine yesterday.

by omawill Valued Contributor
Valued Contributor

Re: Error Code 69 when attempting to send a text

Have you recently changed any information on your phone (in settings)

by A-n-d-r-e-w Established Contributor
Established Contributor

Re: Error Code 69 when attempting to send a text

No.  I haven't changed anything.

by omawill Valued Contributor
Valued Contributor

Re: Error Code 69 when attempting to send a text

Check that your carrier settings are up to date.

Not to sound like every technician ever, have you turned it off waited a few mins then turned it back on? 

Is the text to someone inside or outside the UK it could be an issue with the area code (44+ for the UK for example)

by A-n-d-r-e-w Established Contributor
Established Contributor

Re: Error Code 69 when attempting to send a text

I don't know what 'carrier settings' are, let alone know how to update them!

 

I have turned it off and on again, but I still can't send texts.

 

I've attempted to send texts to five different people in the UK.

 

I can send texts from an old Nokia phone which is also on Orange PAYG.

by omawill Valued Contributor
Valued Contributor

Re: Error Code 69 when attempting to send a text

What device are you using? to send the 5 texts from. 

Are you able to still call (this rules out it being a full service issue) 

Do you have credit on the account? 

by A-n-d-r-e-w Established Contributor
Established Contributor

Re: Error Code 69 when attempting to send a text

Huawei phone

 

Yes, I can call.

 

Yes, I do have credit.

by omawill Valued Contributor
Valued Contributor

Re: Error Code 69 when attempting to send a text

By any chance are you trying to text short numbers? This sometimes can also be the issue.

Is it possible the sim card has been damaged (water or dropped etc)  

Otherwise, I'm stumped haha sorry, my only suggestion would be to call EE/Orange tomorrow.

by Ace Contributor
Ace Contributor

Re: Error Code 69 when attempting to send a text

Hi, 

@A-n-d-r-e-w

Please check your area Network Status if is there any work going on sometime ee do some network update in midnight. 

Many Thanks 

by A-n-d-r-e-w Established Contributor
Established Contributor

Re: Error Code 69 when attempting to send a text

I have tried to send texts with around 100 characters, but they still won't send.

 

I haven't dropped the phone, or got it wet.

 

If it's still like it next weekend, I'll call them.

 

Thanks for your help.

by A-n-d-r-e-w Established Contributor
Established Contributor

Re: Error Code 69 when attempting to send a text

Network is okay.  I could send texts yesterday without any problems.  This is the first time I've ever had a problem sending texts,

by omawill Valued Contributor
Valued Contributor

Re: Error Code 69 when attempting to send a text

Sorry when I mean short numbers i mean short like EE 150 is a short number (but not an EE or network number) It would be something like a premium service. 

 

 

Personally, if it hadn't been resolved by tomorrow afternoon I would probably contact Orange. You are paying for a service, it is only right that you receive that service. I don't think that's an unreasonable expectation. There doesn't seem any logical reason why it shouldn't be working. 

by A-n-d-r-e-w Established Contributor
Established Contributor

Re: Error Code 69 when attempting to send a text

I've sent them to people who have 11 numbers in their phone number.

by A-n-d-r-e-w Established Contributor
Established Contributor

Re: Error Code 69 when attempting to send a text

I don't think they'll be able to help me.  I have no confidence in them.  I can use WhatsApp though, which is good.

by Profile closed
Not applicable

Re: Error Code 69 when attempting to send a text

Hello @A-n-d-r-e-w this has happened to me more than once in the past and it was due to network maintenance in the area. It did not affect all devices in the area just a few/certain ones.

 

It always seems to happen around this time late at night and should be back up by morning. Let us know how you get on. 🙂

by A-n-d-r-e-w Established Contributor
Established Contributor

Re: Error Code 69 when attempting to send a text

Okay, will do.  Thank you

by Profile closed
Not applicable

Re: Error Code 69 when attempting to send a text

You are welcome @A-n-d-r-e-w speak soon. 🙂

by
EE Community Support Team

Re: Error Code 69 when attempting to send a text

Hi @A-n-d-r-e-w,

 

Are you able to send texts successfully this morning?

 

Thanks 

 

James

 

 

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