by markboyt
Explorer

EE online help??? Where can I find it?? URGENT

 
7 REPLIES 7
by markboyt
Explorer

Need online help to swap phones around due to one being lost

Hi, I'm currently in Florida on holiday. My Iphone XS has now been lost own a roller coaster. I have another phone here on the same contract, I need to swap this other phone over to the one lost. I can then continue the holiday using my work phone number thats been lost. Please help? Can't find any online support at all. 

by Brilliant Contributor
Brilliant Contributor

Re: EE online help??? Where can I find it?? URGENT

If it is urgent the only quick way is 150.

 

If you are pay monthly log into your MyEE and there is live chat there. There is no live chat for PAYG


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
by markboyt
Explorer

Thanks but I have no phone. Will lost me a fortune using...

Thanks but I have no phone. Will lost me a fortune using the other phone I have. 

by markboyt
Explorer

Re: EE online help??? Where can I find it?? URGENT

I'm a business customer. Currently on hold (6mins at £1PM) 

 

Why is there no online help?? 

by
EE Community Support Team

Re: Need online help to swap phones around due to one being lost

Hi @markboyt

 

Thanks for coming here.

 

We are not able to swap the number onto another contract.

 

If you can give us a call from another phone on +44 7953 966 250, so we can we can block your device so no-one else can use the phone just in case, and suspend your account.

 

Leanne.

by Brilliant Contributor
Brilliant Contributor

Re: EE online help??? Where can I find it?? URGENT

Did you read my message? I stated if you logged into you MyEE and are on Pay Monthly there is a live chat.


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
by Grand Master
Grand Master

Re: Need online help to swap phones around due to one being lost

If you are on contract, on the Get in Touch page open up the "EE                  +" & you will find Live Chat, when it's available during EE UK opening hours, looking like:

 

Capture.JPG

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.