by AdamJ2 Investigator
Investigator

EE doesn't recognise my orange mobile number & can't top up

Hi,

 

I am attempting to top up my orange E1120 mobile and I can no longer do that the previous way via text (I had a card registered on EE) which I assume is due to changes closing orange accounts a few months ago (?)

 

I tried to create a new EE account so I could register a card to top up but when I go to add my mobile number it is not recognised.

 

Is there a way to either i) add my mobile number to my EE account or ii) top up?

 

Many thanks,

Adam

 

 

6 REPLIES 6
by Grand Master
Grand Master

Re: EE doesn't recognise my orange mobile number & can't top up

@AdamJ2  You can not add a Orange number to a EE account as it’s not a EE number but a Orange one, 2 different networks.    You’ll need to call customer services to go about this. 

by
EE Employee

Re: EE doesn't recognise my orange mobile number & can't top up

Hi and welcome to the community @AdamJ2.

 

Have you migrated your number over from Orange to EE?

 

Many thanks,

 

Lee

by AdamJ2 Investigator
Investigator

Re: EE doesn't recognise my orange mobile number & can't top up

Thanks for the reply Chris & Lee.

 

I am not aware of having moved my number over from Orange to EE.

 

Should I be doing this and if so how?

 

I would still like the same PAYG method I am using at the moment. All I really want to do is just top up my mobile.

by
EE Employee

Re: EE doesn't recognise my orange mobile number & can't top up

Hi @AdamJ2

 

You can move over to EE if you would like to, details for this can be found on our wonderful help guide.

 

You would then choose the basic SIM package.

 

Many thanks,

 

Lee

 

by AdamJ2 Investigator
Investigator

Re: EE doesn't recognise my orange mobile number & can't top up

Ok I have done that.

 

It says I will need to change the sim card when they send a new one but my current one is locked in?

 

Will there be instructions on how to do that?

 

Thanks again.

by
EE Employee

Re: EE doesn't recognise my orange mobile number & can't top up

Hi @AdamJ2 

 

If you pop to your local EE store they will be able to fit your new SIM.

 

Many thanks,

 

Lee

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.