01-08-2019 12:33 PM - last edited on 13-08-2019 11:32 AM by TiffJ
EE Flex plans give you complete freedom: no contract, no remembering to top up, no losing your unused data, and allowances you can change whenever it suits you.
A Flex plan provides you the best of both worlds. Like pay monthly, you set up one regular payment, so you never have to worry about topping up. But, like pay as you go, there's no contract: you can change, pause or stop your plan whenever you like.
You can change your allowances any time too. So, if you find that you need more data than you thought, you can just simply switch to a plan with more data.
Any unused data will roll over to the following month, and you can change your allowances whenever it suits you.
Flex plans give you more flexibility. Their benefits include:
• there's no contract: you can change, pause or stop your plan whenever you like
• you simply set up one regular payment, and you never have to worry about topping up again
• you get 4G data, minutes and texts
• any unused data rolls over to the next month
• you'll get a Free Data Boost of 500MB every three months
• plans start from just £10 a month
No, but when you pay with a debit or credit card, you need to make sure that you have enough funds available. If you don't and your bank or credit card provider charges you, you'll have to pay those charges.
Ordering a Flex plan is easy. Just follow the simple steps on our online shop.
You can pause or stop your plan any time by:
1) Logging in to My EE and go to Menu > Flex plans
2) Scrolling down and tap the ‘Pause Plan’ button
Pausing your plan means that it won’t renew, and you can choose to start a new plan whenever you’re ready. In the meantime, you’ll need to top up credit for calls or texts and buy an add-on if you want to use data. If you want to use your device on our network (calls cost 35p/min and texts 15p/text).
Every three months your Flex plan will get a Free Data Boost to use in the UK and while roaming in the EU. Every three months we'll boost your monthly data allowance by an extra 500MB and you get that extra data from then on for free. So, your allowance keeps growing and growing. All you must do is claim your Free Data Boost every three months in My EE.
And the best thing? You can do it again and again and again. So, the more plans you buy over time, the bigger your monthly allowances become.
Data Rollover means you won't lose any unused data from your Flex plan. If you haven't used all your monthly data allowance, it will be added to the next month, so you get another chance to use it. If your next plan doesn't start straight away, your leftover data will still be added so long as you start your next plan within seven days.
Want to learn more? Here's a simple video that explains everything you need to know:
Does this sound like what you're looking for? Not sure? Just tap reply below to ask any questions you may have, and for support in setting up Flex.
31-08-2019 02:51 PM
My contract with EE runs out in Jan 20. Am I able to switch to a flex plan now and will I be able to keep my same number ?
01-09-2019 07:13 AM
02-09-2019 04:48 PM
i am currently on pay monthly but the contract has expired. can i change to the flex plan and still keep my number?
21-09-2019 04:57 PM
Would this plan work for an emergency phone, ie minimal use? If you paused the plan after the first payment how long would you retain the number and the credit?
23-09-2019 03:09 PM
Not what I'm looking for. That would be £120 per year. I want a phone you buy credit for and then maybe send one text or make one phone call a month from, without losing credit. One you can keep in the car glove box.
23-09-2019 04:40 PM
@Klmklm : Then you want PAYG not Flex.
23-09-2019 08:43 PM
Thanks, I think you're right that pay as you go is probably more what I'm looking for.
However, have just had a look and am not clear what is retained after 30 days. Do you keep all of your unused credit? Are there minimum requirements to keep it active?
24-09-2019 08:48 AM
Any unused credit will remain on your account until you use it.
It's just pay as you go packs that expire after a set time period.
To keep your SIM active, you'll need to complete a chargeable action every 179 days.
Please see What is pay as you go hibernation and how can I stop it? for more information.
Hope this helps.
14-11-2019 08:14 PM
Hello, I am an ee customer on pay as you go, I set up automatic payment for a pack. It seems very similar with flex plan you just introduced here. Is there any differences?
The only thing different I can see here is flex plan give more minutes than payg packs. Can I transfer from payg to flex plan?
15-11-2019 07:44 AM - edited 15-11-2019 07:47 AM
Hello there @Frederick_gao
Thanks for coming here.
You can set a card payment for a Flex Plan each month, as you have with your pay as you go pack.
If you would like to transfer to a Flex Plan give us a call, our Pay as you go team will be able to help you with this 🙂
15-11-2019 11:48 AM
hello, @Leanne_T ,thanks for your reply. May I ask is flex plan include non-geographic numbers such as 0800 and 0845? If it doesn't include it, do we need to top up extra credit for it? Thanks!
15-11-2019 11:56 AM
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