by dswinbank Investigator
Investigator

Does changing packs affect Boosts?

Hi,

 

If I change from the £10 Everthing Pack I am currently on to the £5 Everything Pack will I keep my data boosts I have accumalated? When I log into My EE the pack options appear to have my data boosts added on top, but I am sure I had read somewhere that changing packs would mean I would lose my boosts.

 

Thanks,

Darren

1 SOLUTION

Accepted Solutions
by Profile closed
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Solution

Re: Does changing packs affect Boosts?

Hello @dswinbank the £5 30day everything pack has its own set of boosts and you will lose any boosts earned from your £10 everything pack if you switch over. More information on the different boosts that come with each pack can be found using this link. :):

http://ee.co.uk/help/my-account/pay-as-you-go/ee-free-boosts
6 REPLIES 6
by Profile closed
Not applicable
Solution

Re: Does changing packs affect Boosts?

Hello @dswinbank the £5 30day everything pack has its own set of boosts and you will lose any boosts earned from your £10 everything pack if you switch over. More information on the different boosts that come with each pack can be found using this link. :):

http://ee.co.uk/help/my-account/pay-as-you-go/ee-free-boosts
by dswinbank Investigator
Investigator

Re: Does changing packs affect Boosts?

Ok thanks for confirming, EE need to fix the My EE page then as that is showing as if I would keep my boosts, which appears to be a very tempting option, I can imagine quite a few people will click on that thinking they can save some money and still have their boosts.

by Profile closed
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Re: Does changing packs affect Boosts?

You are welcome @dswinbank come back to the community anytime if there is anything else you would like to know. 🙂 
by Tamanna9
New Member

Re: Does changing packs affect Boosts?

Explain a little more please, I had a lot of boosts on my £10 package but switched to the £5 package just for this month. I am going to switch back to the £10 package when the £5 package runs out. Will my £10 package still have its boosts when I retrun to it?

by Profile closed
Not applicable

Re: Does changing packs affect Boosts?

Hello @Tamanna9 no it will not I am sorry the £5 everything pack is on a different boost tier. When you swap to a pack with a different boost tier any previously earned boosts are lost. Here is a link explaining how they work further. :):

 

http://ee.co.uk/help/my-account/pay-as-you-go/ee-free-boosts

by
EE Employee

Re: Does changing packs affect Boosts?

Great info @Profile closed

 

Let us know if you need anything else @Tamanna9

 

Thanks - Karen. Smiley Happy

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