by Balrog Investigator
Investigator

Disable voicemail whilst abroad?

For some reason, my voice mails been enabled whilst I'm abroad in America?

 

Having already wasted time/money checking in, can I ask someone to disable it so I don't constantly keep getting spam and cold callers leaving unwanted voice mails, with the added expense of paying roaming costs,

 

Thanks, Walter

10 REPLIES 10
by Ace Contributor
Ace Contributor

Re: Disable voicemail whilst abroad?

Hi dial ##002# and press call it will display on your screen divert cancelled.

by
EE Community Support Team

Re: Disable voicemail whilst abroad?

Good Morning @Balrog.

 

Welcome to the community all the way from America! 🙂

 

Have you been able to follow @David's advice to get voicemail turned off?

 

Hope to hear back from you soon.

 

Jon

by Balrog Investigator
Investigator

Re: Disable voicemail whilst abroad?

Thanks for the suggestion Dai, but it didn't work?

 

I get the following message appear... Call forwarding connection problem or invalid MMI code.

 

As I'm in America at the moment, my network connection is ether AT&T or T-Mobile, and having tested the code in both, nether work?

 

Any other suggestions? ... Thanks, Walts

by
EE Community Support Team

Re: Disable voicemail whilst abroad?

Hi @Balrog.

 

Could you try texting VM OFF to 150?

 

Jon

 

 

by Balrog Investigator
Investigator

Re: Disable voicemail whilst abroad?

Hi Jon

 

That's the first thing I tried, but that code only works in the UK (EU?), having

looked at various EE forums.

 

Is there no way to disable the voice mail via the EE portal website?

 

Thanks, Walts

by
EE Community Support Team

Re: Disable voicemail whilst abroad?

Hi @Balrog.

 

It's not possible to disable it through My EE.

 

Have you tried calling 150 and running through the IVR options to turn it off?

 

Jon

by Balrog Investigator
Investigator

Re: Disable voicemail whilst abroad?

Wouldn't calling 150 from America cost me roaming charges?

 

I'm already annoyed that EE have enabled my voice mail, can't they disable it?

 

Walts

by
EE Community Support Team

Re: Disable voicemail whilst abroad?

Hi @Balrog

 

Yes, you’ll be charged the standard roaming rate for America to call customer services.

 

We would need to get this looked into, are you with us on a pay monthly account?

 

If so, you can use our chat service if you log into your My EE account online a chat service will show when an agent is available.

 

Leanne.

by Balrog Investigator
Investigator

Re: Disable voicemail whilst abroad?

Hi Leanne

 

I have a PAYG account, one of the reasons why my original post

was placed under the PAYG forums?

 

As I said, EE enabled my voicemail, how can they have done this

and I'd like them to disable it without expense to myself! 

 

Walts

 

by
EE Community Support Team

Re: Disable voicemail whilst abroad?

Hi @Balrog

 

I am sorry we have no account access on the community.

 

You would need to give us a call, you can call from a different phone on +44 (0) 7953 966 250.

 

Our pay as you go team will have a look at your account and answer this for you.

 

Thanks. Leanne.

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