by Berisford Contributor
Contributor

Data pack not added

I've recently been buying/auto renew £1 data packs and my last one was Saturday evening but the pack (10 minutes, 100mb and 10 SMS) hasn't been applied to my account. I know it's only £1 but added to the fact that the Customer Services number (0800 079 8586) doesn't allow me to speak to anyone about it has pi**ed me off. Any advice please?

6 REPLIES 6
by Grand Master
Grand Master

Re: Data pack not added

Was the £1 taken out your credit? What does texting AL to 150 tell you about the pack?

 

Try texting NOW to 150 to force it to start.

 

 

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To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Berisford Contributor
Contributor

Re: Data pack not added

NOW replies that I don't have a pack to start and AL gives me my balance.......

by Berisford Contributor
Contributor

Re: Data pack not added

....and yes, the £1 was taken off my credit on Saturday night and I got a message telling me the pack had started.

 

by
EE Community Support Team

Re: Data pack not added

Hi @Berisford,

 

Welcome to the EE Community.

 

I'm sorry to hear your pack hasn't renewed.

 

Please get in touch with customer services so we can take a quick look at your account.

 

Thanks

 

James

by Berisford Contributor
Contributor

Re: Data pack not added

Getting in touch with customer services isn't easy, in fact it seems almost impossible using the 0800 or the 150 number....I did go into a branch but after waiting 15 minutes I gave up. I bought a further 'pack' and it loaded correctly......I've been a victim of a glitch I'll assume but at the end of the day it's not worth spending more money/time on. If it happens again I'll move to another provider.

by
EE Employee

Re: Data pack not added

Hi @Berisford,

 

I'm glad you are all sorted now though 🙂

 

Hopefully, you will not experience any more issues.

 

Many thanks,

 

Lee

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