by blinkvirus
Explorer

DATA BOOST suddenly reduced!

I'm unsure how long I've been a pay as you go customer now ( I could check my bank statement but cba right now)

Anyway I've managed to build up my free DATA BOOST up to around 2GB-3GB

Just topped up today to receive a text saying my data boost is 512MB which is obviously NOT correct! Logged into my account online to also see 512MB BOOST showing on my account instead of 2/3GB!

What's happened here and how/who can fix this?

1 SOLUTION

Accepted Solutions
by
EE Employee
Solution

Re: DATA BOOST suddenly reduced!

Hi and welcome to the Community @blinkvirus

 

This does sound strange.

 

What is displayed when you text AL to 150?

 

Many thanks,

 

Lee

3 REPLIES 3
by
EE Employee
Solution

Re: DATA BOOST suddenly reduced!

Hi and welcome to the Community @blinkvirus

 

This does sound strange.

 

What is displayed when you text AL to 150?

 

Many thanks,

 

Lee

by blinkvirus
Explorer

Re: DATA BOOST suddenly reduced!

Hi Lee,

 

Just tried it and it says I have 4GB of data 🙂 thanks for that!Smiley Happy

by
EE Employee

Re: DATA BOOST suddenly reduced!

No problems @blinkvirus glad your sorted.

 

The MyEE support teams are currently working on many fixes around boosts and how they are displayed and these should be implemented ASAP.

 

Many thanks,

 

Lee

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