by ianchow
Explorer

Charged for calls while phone off/in flight mode

Investigating why my PAYG pack had not renewed I discovered my automatic top-up had all been used by being charged £3 a time for five calls received from a strange number, 9112, each no longer than a few seconds. All these calls were received on one day while I was in Argentina with my phone either switched off or in flight mode. How can it be that I am being charged for these calls? How do I get my top-up allowance back? 

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: Charged for calls while phone off/in flight mode

Hi @ianchow

 

Thanks for posting in community 🙂

 

Have you spoken with our customer services team at all as @Northerner has advised?

 

Cheers

 

Richard

 

🙂

4 REPLIES 4
by Grand Master
Grand Master

Re: Charged for calls while phone off/in flight mode

Hi, 

 

Think it's sone roaming charge for either voicemail or someone ringing you abroad. You will need to call and speak to CS. 

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team
Solution

Re: Charged for calls while phone off/in flight mode

Hi @ianchow

 

Thanks for posting in community 🙂

 

Have you spoken with our customer services team at all as @Northerner has advised?

 

Cheers

 

Richard

 

🙂

by ianchow
Explorer

Re: Charged for calls while phone off/in flight mode

I couldnt get through to customer services yesterday but today got straight through and a very helpful advisor sorted it out straight away with a refund for the mystery charges, which meant my pack could renew. Very impressive service in this instance. Thank you. 

by
EE Community Support Team

Re: Charged for calls while phone off/in flight mode

I'm really happy you got sorted out @ianchow

 

Pop back and see us in community any time.

 

Thank you

 

Richard

 

🙂

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