04-03-2018 05:42 PM
Investigating why my PAYG pack had not renewed I discovered my automatic top-up had all been used by being charged £3 a time for five calls received from a strange number, 9112, each no longer than a few seconds. All these calls were received on one day while I was in Argentina with my phone either switched off or in flight mode. How can it be that I am being charged for these calls? How do I get my top-up allowance back?
Solved! See the answer below or view the solution in context.
04-03-2018 07:19 PM
Think it's sone roaming charge for either voicemail or someone ringing you abroad. You will need to call and speak to CS.
05-03-2018 11:56 AM
I couldnt get through to customer services yesterday but today got straight through and a very helpful advisor sorted it out straight away with a refund for the mystery charges, which meant my pack could renew. Very impressive service in this instance. Thank you.
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