by paulinecarter10
Visitor

Changed sim from Orange or EE and have now lost all my credit

I had around £15 before I changed, how do I get it back?

1 SOLUTION

Accepted Solutions
by Profile closed
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Solution

Re: Changed sim from Orange or EE and have now lost all my credit

Hello @paulinecarter10 sorry to hear your credit has not yet transferred. To get this looked in to please call customer service on 150 from an EE phone or 07953 966 250 from any other with your Orange number to hand who can access the accounts and check/process the credit transfer for you. 🙂 

1 REPLY 1
by Profile closed
Not applicable
Solution

Re: Changed sim from Orange or EE and have now lost all my credit

Hello @paulinecarter10 sorry to hear your credit has not yet transferred. To get this looked in to please call customer service on 150 from an EE phone or 07953 966 250 from any other with your Orange number to hand who can access the accounts and check/process the credit transfer for you. 🙂 

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