by nnaveedm1 Investigator
Investigator

Change payg account name

I want to change the name on my payg sim card which I bought on ebay. 

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: Change payg account name

Have you tried calling our Mobile Care team, @nnaveedm1?

 

There are two steps to changing ownership:

 

1. The original owner calls, gives permission and sets up a temporary password (then gives it to you).

2. You call, confirm the password and give your details.

 

It should be as easy as that. 🙂

 

Chris

6 REPLIES 6
by nnaveedm1 Investigator
Investigator

Payg sim bought on ebay

I bought a payg sim on ebay 1 year ago. The account owner says he has changed it to my name. But ee says name not changed.  Everytime I have an issue I have to get the account owner to contact on my behalf. 

by
EE Community Support Team

Re: Change payg account name

Good Evening @nnaveedm1

 

Thanks for coming to the community. 

 

Has the account holder notified us they wish to change the name on the account?

 

Speak soon,

 

Katie 🙂

by nnaveedm1 Investigator
Investigator

Re: Change payg account name

Hello, thanks for your reply. Yes the account holder confirmed it to me. And he dropped an email as well, had a chat too. 

by
EE Community Support Team

Re: Change payg account name

Hi @nnaveedm1

 

Thanks for confirming this. 

 

Was the process explained to the account holder on how you can process the name change?

 

I believe a special instruction will need to be placed on the account. 

 

Katie 🙂

by nnaveedm1 Investigator
Investigator

Re: Change payg account name

I submitted a copy of my ID, copy of the ebale receipt and a letter confirming that I take full responsibility of this number etc. 

by
EE Community Support Team
Solution

Re: Change payg account name

Have you tried calling our Mobile Care team, @nnaveedm1?

 

There are two steps to changing ownership:

 

1. The original owner calls, gives permission and sets up a temporary password (then gives it to you).

2. You call, confirm the password and give your details.

 

It should be as easy as that. 🙂

 

Chris

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