by melody2003
Explorer

Cannot top up but payment transaction is pending

I have tried to top up for my new PAYG sim online with debit card. However both attempts are also end up on the error page. I have checked my bank transaction, there are two £15 from EE are pending but there has no credit on my sim yet.

 

may I know it my bank will really charge me and how can I top up my sim? Can I go in store and top up with the top up card?

3 REPLIES 3
by Grand Master
Grand Master

Re: Cannot top up but payment transaction is pending

Have you used this bank card before to top-up this phone? Sometimes banks are suspicious of new top-ups from their card as this is a frequent occurrence of fraud, but they usually inform you that they are stopping the transaction.

 

You can use the top-up card at any store that shows the Top-up logo: untitled.png

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by melody2003
Explorer

Re: Cannot top up but payment transaction is pending

I have used the same debit card to top up another new PAYG sim for my friend before I try mine. It works smoothly. 

by
EE Community Support Team

Re: Cannot top up but payment transaction is pending

Hi @melody2003,

 

Welcome to the EE Community.

 

Please get in touch with customer services so they can make sure your debit card is registered on your account.

 

Thanks

 

James

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