by Calders Investigator
Investigator

Cancellation

Am I the only customer of EE that finds it damned frustrating that you have to phone them for everything.

 

Why can’t you have a damned email address, ah yes I forgot that would make it too easy to cancel your account.

 

I suggest everyone lobby government to make companies like EE set up an email department for customers.

 

i want to cancel my contract and every time I try to do so I’m asked a load of stupid questions as to why I want to cancel in an attempt to keep me as a customer.

 

I really am getting sick of this now, I’ve even written via snail mail and it’s got me nowhere.

1 SOLUTION

Accepted Solutions
by Calders Investigator
Investigator
Solution

Re: Cancellation

Thanks very much XrayspeX, much obliged

Calders.



Sent from myMail for iOS

View solution in original post

6 REPLIES 6
by Grand Master
Grand Master

Re: Cancellation

Hi @Calders 

 

Never had a problem myself. You are asked the questions to establish if there was anything EE can improve. If you politely said you don't want to answer these questions, then they wouldn't be asked.

 

As for email, you need to call to cancel as a security feature to ensure you are the account holder.

 

Good luck with your new carrier.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Grand Master
Grand Master

Re: Cancellation

You don't need to cancel PAYG/Flex. Just text STOP PACK to 150 & bin the SIM.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: Cancellation

HI @Calders

 

Welcome to the community.

 

Are you on a pay monthly plan, a pay as you plan go or a Flex plan?

 

Chris

by Calders Investigator
Investigator

Re: Cancellation

Hi Chris.

I have the information I need to cancel, thanks very much however for your response.

Calders.



Sent from myMail for iOS
by Calders Investigator
Investigator
Solution

Re: Cancellation

Thanks very much XrayspeX, much obliged

Calders.



Sent from myMail for iOS

View solution in original post

by Grand Master
Grand Master

Re: Cancellation

@Calders : Thanks! You're welcome 🙂 ! Glad I could be of assistance & it is now sorted.

 

Was it on PAYG?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

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