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16-11-2019 11:01 PM
Am I the only customer of EE that finds it damned frustrating that you have to phone them for everything.
Why can’t you have a damned email address, ah yes I forgot that would make it too easy to cancel your account.
I suggest everyone lobby government to make companies like EE set up an email department for customers.
i want to cancel my contract and every time I try to do so I’m asked a load of stupid questions as to why I want to cancel in an attempt to keep me as a customer.
I really am getting sick of this now, I’ve even written via snail mail and it’s got me nowhere.
Solved! See the answer below or view the solution in context.
17-11-2019 01:40 AM
You don't need to cancel PAYG/Flex. Just text STOP PACK to 150 & bin the SIM.
16-11-2019 11:39 PM
Hi @Calders
Never had a problem myself. You are asked the questions to establish if there was anything EE can improve. If you politely said you don't want to answer these questions, then they wouldn't be asked.
As for email, you need to call to cancel as a security feature to ensure you are the account holder.
Good luck with your new carrier.
Thanks
17-11-2019 01:40 AM
You don't need to cancel PAYG/Flex. Just text STOP PACK to 150 & bin the SIM.
17-11-2019 10:29 AM
HI @Calders
Welcome to the community.
Are you on a pay monthly plan, a pay as you plan go or a Flex plan?
Chris
17-11-2019 10:01 PM
17-11-2019 10:02 PM
18-11-2019 03:58 AM
@Calders : Thanks! You're welcome 🙂 ! Glad I could be of assistance & it is now sorted.
Was it on PAYG?
29-04-2020 04:33 PM
I have been trying to cancel my contract , please dont say I have to phone as I've tried numerous times and cannot get through ,I've tried live chat and got no where with that .I dont want to upgrade my contract ends on 4th June and I know I have to give notice so please help!!!!
29-04-2020 04:35 PM
@Simmo69 : If the only way is to phone up then you must phone.
29-04-2020 11:20 PM