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Cancellation

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Calders
Investigator
Investigator

‎16-11-2019 11:01 PM

Am I the only customer of EE that finds it damned frustrating that you have to phone them for everything.

 

Why can’t you have a damned email address, ah yes I forgot that would make it too easy to cancel your account.

 

I suggest everyone lobby government to make companies like EE set up an email department for customers.

 

i want to cancel my contract and every time I try to do so I’m asked a load of stupid questions as to why I want to cancel in an attempt to keep me as a customer.

 

I really am getting sick of this now, I’ve even written via snail mail and it’s got me nowhere.

1 SOLUTION

Accepted Solutions
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XRaySpeX
Grand Master
Grand Master

‎17-11-2019 01:40 AM

You don't need to cancel PAYG/Flex. Just text STOP PACK to 150 & bin the SIM.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

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11 REPLIES 11
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Northerner
Grand Master
Grand Master

‎16-11-2019 11:39 PM

Hi @Calders 

 

Never had a problem myself. You are asked the questions to establish if there was anything EE can improve. If you politely said you don't want to answer these questions, then they wouldn't be asked.

 

As for email, you need to call to cancel as a security feature to ensure you are the account holder.

 

Good luck with your new carrier.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
Go to solution
XRaySpeX
Grand Master
Grand Master

‎17-11-2019 01:40 AM

You don't need to cancel PAYG/Flex. Just text STOP PACK to 150 & bin the SIM.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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Christopher_G
EE Community Support Team

‎17-11-2019 10:29 AM

HI @Calders

 

Welcome to the community.

 

Are you on a pay monthly plan, a pay as you plan go or a Flex plan?

 

Chris

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Calders
Investigator
Investigator
In response to Christopher_G

‎17-11-2019 10:01 PM

Hi Chris.

I have the information I need to cancel, thanks very much however for your response.

Calders.



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0 Helpful
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Calders
Investigator
Investigator
In response to XRaySpeX

‎17-11-2019 10:02 PM

Thanks very much XrayspeX, much obliged

Calders.



Sent from myMail for iOS
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XRaySpeX
Grand Master
Grand Master
In response to Calders

‎18-11-2019 03:58 AM

@Calders : Thanks! You're welcome 🙂 ! Glad I could be of assistance & it is now sorted.

 

Was it on PAYG?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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Simmo69
Visitor

‎29-04-2020 04:33 PM

I have been trying to cancel my contract , please dont say I have to phone as I've tried numerous times and cannot get through ,I've tried live chat and got no where with that .I dont want to upgrade my contract ends on 4th June and I know I have to give notice so please help!!!!

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XRaySpeX
Grand Master
Grand Master
In response to Simmo69

‎29-04-2020 04:35 PM

@Simmo69 : If the only way is to phone up then you must phone.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
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Calders
Investigator
Investigator
In response to XRaySpeX

‎29-04-2020 11:20 PM

Already cancelled, did it online.... now with another provider..



Sent from myMail for iOS
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