by LauziArmitage

Can't top up

We're trying to top up our SIM cards and neither the website or the app will recognize our phone numbers. Our data runs out tomorrow and we are in Italy. Please help.

by Ace Contributor
Ace Contributor

Re: Can't top up

You might be able to top up (by credit or debit card) by calling 150 from your phone/s and choosing top up, and then following the rest of the options.

EE Community Support Team

Re: Can't top up

Hi @LauziArmitage


Welcome to the EE Community. 🙂


Thanks for the help on this, @Fatboy71.


Please check out our ways to top up help and support page. This should help you get topped up and purchase more data.



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