by Arrkdbr
Visitor

Can't top up Orange PAYG using credit / debit card

My normal way to top up is to use a credit card online; but now I can't get it to work.

 

Navigated to 'Ways to top up on pay as you go'

Selected 'Orange'

Selected 'All other ways to top up'

Selected 'Top up now, without registering a payment card'

Then returned to 'Ways to top up on pay as you go'

 

Also the same behaviour when selecting ' top up someone else's credit'

 

Tried clearing cookies, etc. Also tried  Android phone, Apple iPad, Kindle and Windows PC - all give the same result.

 

Any ideas?

1 SOLUTION

Accepted Solutions
by Profile closed
Not applicable
Solution

Re: Can't top up Orange PAYG using credit / debit card

Hello @Arrkdbr the anonymous top up page is not currently working. You can top up in the meantime by calling 450 using options 1, 1 from the main menu or by logging in to Your Orange online and topping up through there. :):

 

https://web.orange.co.uk/id/signin.php

41 REPLIES 41
by Profile closed
Not applicable
Solution

Re: Can't top up Orange PAYG using credit / debit card

Hello @Arrkdbr the anonymous top up page is not currently working. You can top up in the meantime by calling 450 using options 1, 1 from the main menu or by logging in to Your Orange online and topping up through there. :):

 

https://web.orange.co.uk/id/signin.php

by MRB2
Visitor

Re: Can't top up Orange PAYG using credit / debit card

Hi Tom222: I am having the same problem...is this option being discontinued or is there a problem with the website?

by Profile closed
Not applicable

Re: Can't top up Orange PAYG using credit / debit card

Hello @MRB2 I am not sure all three of the top up pages have been down for a few weeks now:

 

http://ee.co.uk/ee-and-me/top-up-pay-as-you-go

 

I will tag in @Lee_H from the EE community team who may have some further information. Hello Lee. 🙂

by
EE Employee

Re: Can't top up Orange PAYG using credit / debit card

Hi @MRB2 and @Profile closed

 

I will certainly look into this for you and get back as soon as I have an answer.

 

Many thanks,

 

Lee

by southernbelle Established Contributor
Established Contributor

Re: Can't top up Orange PAYG using credit / debit card

I am also having the same problem.  I usually top up my husband's phone for him - he is a bit of a technophobe!

It seems that this issue has not been resolved in which case I will need to get him another SIM card with another company when his credit runs out!

by
EE Employee

Re: Can't top up Orange PAYG using credit / debit card

Hi @southernbelle and welcome back to the community.

 

Please do take a look at our guide on how to top up as this may assist.

 

Many thanks,

 

Lee

by southernbelle Established Contributor
Established Contributor

Re: Can't top up Orange PAYG using credit / debit card

Already done that.  I can get the Orange top-up page, then scroll down to All Other Ways , click on that, then scroll down to Top up someone else's credit, click on that and end up back on the Orange Ways to top up page!  I also tried Top up without registering a payment card - same result!  

In spite of the fact that I am disabled, I will struggle round to my nearest ATM and try that, but if that does not work, goodbye EE.  My husband only has a basic phone as he does not want or need anything more and this is just too much hassle!

by
EE Community Support Team

Re: Can't top up Orange PAYG using credit / debit card

Good morning @southernbelle

 

Thank you for posting here again in community 🙂

 

Have you managed to top up at all?

 

I do hope that you have managed to.

 

Please let us know.

 

Thanks

 

Richard

 

🙂

 

by southernbelle Established Contributor
Established Contributor

Re: Can't top up Orange PAYG using credit / debit card

Topped up at the ATM but this will not always be convenient.  In view of the fact that this is obviously an ongoing issue perhaps we could be informed as to whether the service will be continued or not.

by
EE Community Support Team

Re: Can't top up Orange PAYG using credit / debit card

If their are any problems ongoing @southernbelle I can assure you we will be working hard to fix them for you.

 

If this (touch wood, that it doesn't) happens again, then please have a quick chat with our customer services team and they will help you.

 

Thanks

 

Richard

 

🙂

by 919er
Explorer

Re: Can't top up Orange PAYG using credit / debit card

I used to be able to top up on Orange just by entering the phone number and using a credit card.  This does not work anymore, or I can't find the way to do it.

 

I have topped up using 450 and registering a credit card but are Orange really charging me 25p to do this.

 

Please can someone show how to top up simply on-line or I will have to use another service provider.  I don't see why I should be charged to top up.

by
EE Community Support Team

Re: Can't top up Orange PAYG using credit / debit card

Hi @919er,

 

Welcome to the EE Community. Smiley Happy

 

Please take a look at our top up help page to see all the different methods of topping up your account.

 

Hope this helps.

 

James

by 919er
Explorer

Re: Can't top up Orange PAYG using credit / debit card

Nope

 

Can't sign up to MyEE because it doesn't recognise my mobile number. The simple online top up no longer works.  The other ways cost a 25p 450 call - not acceptable.  I have made a complaint to EE.

by
EE Community Support Team

Re: Can't top up Orange PAYG using credit / debit card

Hi @919er,

 

I've let our technical team know about this issue and it's currently being looked into.

 

Are you able to top up via text in the meantime?

 

Thanks

 

James

by malibumike
Explorer

Re: Can't top up Orange PAYG using credit / debit card

James - sorry but the Help page simply is not helpful 

 

like other users it was in the past so easy to simply top up my wifes phone by entering her number and credit card details 

 

now - well i think Stephen Hawking would struggle 

 

changing supplier if the old website doesnt re appear soon !

by malibumike
Explorer

why has the easy website to top up someone elses Orange PAYG mobile disappeared

trying to top up my wifes phone whilst she is away. 

 

used to be so easy on Orange - just enter number and credit card details 

now impossible to find that option 

 

why is it so difficult ??

by Profile closed
Not applicable

Re: Can't top up Orange PAYG using credit / debit card

Hello @malibumike I will tag in the EE community team who will be back online in the morning and can look in to this:

 

@James_B @Karen_C @Leanne_T @Lee_H @Richard_C hello. 🙂

by
EE Community Support Team

Re: Can't top up Orange PAYG using credit / debit card

Hi @malibumike,

 

Welcome to the EE Community.

 

Our technical team are still working on this issue and we hope to have a fix soon.

 

I'm very sorry for any inconvenience caused.

 

James

by Profile closed
Not applicable

Re: Can't top up Orange PAYG using credit / debit card

Hello @James_B confirming the anonymous online top up service is still not working for Orange. It has since been fixed for EE. Is this still being looked in to? 🙂

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