by nienor Investigator
Investigator

Can't seem to get my new sim card to start working

I have bought a new ee pay as u go sim card, topped up, registered ...all that. got confirmation texts saying it is all ok and I am ready to go, but when I left the house I realised i have no mobile data and that my phone number is not working at all. tried calling 150 to talk to customer service and resolve this- was told I have no money to talk to them although I have topped up a day before! Very frustrating and I am moments away from asking a refund and getting back wirth O2. Can someone help me resolve this? 

 

Thanks

1 SOLUTION

Accepted Solutions
by nienor Investigator
Investigator
Solution

Re: Can't seem to get my new sim card to start working

Thanks Jon, 

 

I managed to resolve the matter with customer service this morning on the phone.

 

Thanks 

6 REPLIES 6
by Grand Master
Grand Master

Re: Can't seem to get my new sim card to start working

@nienor: What does text AL to 150 report? 

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by
EE Community Support Team

Re: Can't seem to get my new sim card to start working

Good Morning @nienor.

 

Welcome to the community 🙂

 

Could you let us know the result of texting AL to 150 as @XRaySpeX suggested?

 

Did you set up any pay as you go packs when you registered the SIM?

 

Hope to hear back from you soon.

 

Jon

by nienor Investigator
Investigator

Re: Can't seem to get my new sim card to start working

Report gives me current balance being £0 . You have 500 minutes, unlimited texts and 10 GB remaining until 16/02/2019 for your £15 Data pack. And that my last top up was on 16/01/2019

by
EE Community Support Team

Re: Can't seem to get my new sim card to start working

Thanks @nienor.

 

Have you tried restarting the phone since it was registered?

 

You've got the correct allowances left.

 

Jon

by nienor Investigator
Investigator
Solution

Re: Can't seem to get my new sim card to start working

Thanks Jon, 

 

I managed to resolve the matter with customer service this morning on the phone.

 

Thanks 

by
EE Community Support Team

Re: Can't seem to get my new sim card to start working

That's great @nienor!

 

Thanks for letting us know.

 

I hope to see you back in the community again soon 🙂

 

Jon

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