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Investigator

Can't register a card - new account created today

Hi folks, I registered an EE account today in the hope that I could register a card and take a bundle (250 mins for £5 is better than £10 gets you about 30 mins standard tariff) This should be easy however ever single time I try to click on PAYG or any other my EE it sends me to a landing page. This is for my pensioner mother who is in lockdown 

Thinking of Leaving t-mobile

I have noticed the same frustrations with another user within the forum, it didn't say how to resolve. Changing browsers doesn't matter. Using the app is not an option given the phone etc. Any help appreciated as this is v frustrating and really starting to annoy me! cheers 

6 REPLIES 6
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by Investigator
Investigator

Re: Registering credit card

I am experiencing exactly this same issue did you resolve it?

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Investigator

Re: Can't register a card - new account created today

I should have put the pag it directs me to is thinking of Leaving EE

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Investigator

Re: Registering credit card

Unfortunately No. I didn't change my browser as suggested I just gave up

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EE Community Support Team

Re: Can't register a card - new account created today

Hi @bonns2,

 

Welcome to the EE Community. 🙂

 

Is your Mother using a T-Mobile or EE SIM?

 

Thanks

 

James

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Investigator

Re: Can't register a card - new account created today

Thanks I think her original sim was T mobile

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EE Community Support Team

Re: Can't register a card - new account created today

Hi @bonns2,

 

To start using an EE pack, you'll need to switch to EE.

 

Please see Move to EE pay as you go for more details.

 

Thanks

 

James

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