16-02-2020 05:17 PM
Hi I have a samsung phone with pay as I go. I have £3.10 in credit but can't send or receive any text messages or receive or make phone calls. Last text message i sent was 27 Dec 2019 and I received a text message 13 Feb 2020
16-02-2020 05:32 PM
Please see EE hibernation policy. This would seem to be your problem. This thread also explains what you need to do.
18-02-2020 07:24 PM
When calling, what options shall I choose for hibernation, please? There was so many options and no one answered in the end. I did not want to hold in case I was in the wrong queue.