by Doc_710

Can't Top up my device.

Hi i have tried now for the past two days to top up my device with out any luck.

I been trying with 3 different cards (of my own) and one other from a friend same result.

I have use top up before with out any problems.

I did try to both use the EE app on my smart phone and a lot of time online. I also tried to all the different amounts you can pick, same result. 

Also tried to top another number, and use that option same outcome. 

Keep in mind that i have been able to top up before using my cards.

The error message i get is :





Sorry, there's been an unexpected error. Please try again.


Hope one can help me out soon.



by Grand Master
Grand Master

Re: Can't Top up my device.

Hi @Doc_710 


Have you tried restarting your device?


Have you also checked your bank account to ensure the payment isn't credited, if you have tried more than once? 


Payment issues are difficult to solve, so you may need to speak to CS on 150 as it might be account specific problems.



To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Doc_710

Re: Can't Top up my device.



Yes my device have been restarted. 


I now got 9 pending payments on my card 😡 i would assume that when your page state an "error" in regards to payment it did not go trough. 

Nothing but hassle with this EE device.

EE Community Support Team

Re: Can't Top up my device.

Hi @Doc_710.


Welcome to the community.


I'd recommend contacting our Mobile Care team about this so they can have a look into your account.



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