22-11-2018 12:09 PM
Welcome to the community 🙂
Where did you buy the voucher from?
It would depend on where you got it from, you would need to ask the point of purchase if they accept returns or exchanges.
22-11-2018 12:24 PM
No retailer refunds top up vouchers. This is because they only make around 0.5% on top ups. And to get one cancelled they have to wait 2 months before claiming that to make sure the user hasn't used it. So the risk is high as the user may have wrote the number down and use it a week or 2 later then the retailer will never get their money back.
by Flackwell a week ago