by kirstyowens
Visitor

Can i get a refund on a top up voucher bought in error

Bought 25 ee top up in error as it should have been gif gaf i purchased

2 REPLIES 2
by
EE Community Support Team

Re: Can i get a refund on a top up voucher bought in error

Hi @kirstyowens.

 

Welcome to the community 🙂

 

Where did you buy the voucher from?

 

It would depend on where you got it from, you would need to ask the point of purchase if they accept returns or exchanges.

 

Jon

by Brilliant Contributor
Brilliant Contributor

Re: Can i get a refund on a top up voucher bought in error

No retailer refunds top up vouchers. This is because they only make around 0.5% on top ups. And to get one cancelled they have to wait 2 months before claiming that to make sure the user hasn't used it. So the risk is high as the user may have wrote the number down and use it a week or 2 later then the retailer will never get their money back.


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
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