09-11-2017 09:29 PM
Hi, that's my first post, I've wanted to top up credit to get simlock on my phone unlocked but I don't know how I managed by accident to top up Everything pack instead. My question is can I swap it somehow to have credit?or do I need to go for expense and top up credit? 😔
09-11-2017 09:36 PM
You will have to top up again.
09-11-2017 10:04 PM
All EE PAYG SIMs come primed with a recurring Pack of allowances ready to bought out of your PAYG credit as soon as it is sufficient. Your last top-up went to buy this Pack.
By texting AL to 150 it should show you the Pack you have bought with your credit & how much you have left from your allowances until its expiry date.
Text STOP PACK to 150 before you next top-up & you can use the SIM as normal PAYG at standard per-unit rates.
If you are wanting to unlock your handset, you can't pay for that using PAYG credit but you need a UK bank card.
09-11-2017 10:26 PM
Thought the payment for unlocking simlock will be taken from the credit?, I'm sure saw that info on the site when applied to get it unlocked.
09-11-2017 10:51 PM
What are you trying to do? Unlock a handset to use on another network or unlock a SIM that's been locked by trying too many wrong PINs? You don't pay for unlocking a locked SIM; you just get its PUK code.
If you are trying to unlock a handset. did you buy it yourself new direct from EE or is it 2nd-hand? The process & costs are different.
If it is 2nd-hand, you can't just register a PAYG SIM you just bought for it in order to unlock it.
by OMA12 Monday