by Garethtoole71
Visitor

Can 20 pound in my balance be paid back into my account?

 
5 REPLIES 5
by Ace Contributor
Ace Contributor

Re: Can 20 pound in my balance be paid back into my account?

Whay you want your £20 back in your account? 

by Profile closed
Not applicable

Re: Can 20 pound in my balance be paid back into my account?

@Garethtoole71 yes, if you have a £20 credit balance on your phone account you may ask to have it paid back into your bank account or from wherever it originated from. 

by Grand Master
Grand Master

Re: Can 20 pound in my balance be paid back into my account?

PAYG credit is not refundable or transferrable. However if you made a mistake topping-up or if the topping-up system took money twice erroneously I should get in touch with EE to explain the situation.

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To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

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by Profile closed
Not applicable

Re: Can 20 pound in my balance be paid back into my account?

@XRaySpeX I know someone personally who did get some phone credit money from her EE PAYG account returned to her bank account when she phoned EE to ask for it. She didn't make a mistake topping up and nor did she have to lie to say she did. She just said she really needed the money back. And no it wasn't because the money had been taken twice either. 

by Grand Master
Grand Master

Re: Can 20 pound in my balance be paid back into my account?

@Profile closed : That may very well be so, but I'm dealing solely with the fact of EE's PAYG T&Cs. Nor was I prompting OP to lie. Sure, if you don't ask you don't get! 

 

If you wish to suggest to OP that they ask anyway, please don't address me but address OP.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

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