by orangesx Contributor
Contributor

Being on Orange PAYG, how do I register a new credit card on my account?

Being on Orange PAYG, how do I register a new credit card on my account?

11 REPLIES 11
by Ace Contributor
Ace Contributor

Re: Being on Orange PAYG, how do I register a new credit card on my account?

Hello @orangesx you can register a new credit card by calling 450 and topping up via options 1, 1. Your card details will automatically be saved for future use.

 

You can store a maximum of two debit or credit cards. Any that you save after that will overwrite the oldest saved one first.

by
EE Employee

Re: Being on Orange PAYG, how do I register a new credit card on my account?

Hi and welcome to the community @orangesx

 

Please see the brilliant solution from @tm90 to your query above 🙂

 

Many thanks,

 

Lee

by robfish3 Investigator
Investigator

Re: Being on Orange PAYG, how do I register a new credit card on my account?

450 is not a valid number if you're outside the uk. Alternatives? The service used to be possible via the text service but that seems now to have been withdrawn. I have about 4 days to find a solution

by
EE Community Support Team

Re: Being on Orange PAYG, how do I register a new credit card on my account?

Hi @robfish3,

 

Welcome to the EE Community.

 

Please see our get in touch page for the full list of contact numbers for customer services, including a number you can call from overseas.

 

Hope this helps.

 

James

by robfish3 Investigator
Investigator

Re: Being on Orange PAYG, how do I register a new credit card on my account?

I got through on the +447973100450. I entered my number and I got the reply that my number wasn't recognized, and could I re-enter..... I gave up after 3 requests to re-enter. I even tried using a 0044 prefix but with no avail

by
EE Community Support Team

Re: Being on Orange PAYG, how do I register a new credit card on my account?

Hi @robfish3,

 

Is your number currently active?

 

Could it have entered hibernation due to not being used for a while?

 

Thanks

 

James

by robfish3 Investigator
Investigator

Re: Being on Orange PAYG, how do I register a new credit card on my account?

Never been informed that it is in "hibernation", last outgoing call made from phone 12th July receives texts regularly and has internet connection on daily basis

by robfish3 Investigator
Investigator

Re: Being on Orange PAYG, how do I register a new credit card on my account?

Account last credited in January this year... and then £5 deductions from account at monthly intervals. I now need to credit my account but using a different card since the existing card has expired

by
EE Community Support Team

Re: Being on Orange PAYG, how do I register a new credit card on my account?

Hi @robfish3,

 

It doesn't sound like a hibernation issue, but just to rule it out...

 

Can your phone still accept incoming calls?

 

Have you completed one of the following chargeable actions in the last 179 days?

 

  • Voice and data usage. This includes making calls, sending text messages and picture messages, retrieving a voicemail, and using data.
  • Topping up your account.
  • Buying a Pack or an Add-on.

 

Thanks

 

James

by robfish3 Investigator
Investigator

Re: Being on Orange PAYG, how do I register a new credit card on my account?

Yes, the pack has refreshed at regular intervals, deducting £5 per month. I've used data and received and made calls, even today

by
EE Community Support Team

Re: Being on Orange PAYG, how do I register a new credit card on my account?

Hi @robfish3,

 

I've sent you a private message.

 

Thanks Smiley Happy

 

James

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