Balance

[hakan1]

İve topped up £15 almost a week ago and my balance is still £0. The transaction has been taken out of my account. 

[Chris_B]

@hakan1   Try restarting the device

[hakan1]

İ did but did not work!

[Leanne_T]

Hello @hakan1

Thanks for coming back to the community.

Can you text BALANCE to 150 and let me know the reply?

Hope to hear back from you soon 🙂

Leanne 🙂

[hakan1]

Hi Leanne. İ texted msj. Answer is;

Your current balance as of today 15:53 is £0.00. Your last top up was £15.00 on 29/07/2019 at 20:10. For more info on your packs, add-ons or free boosts, go to MyEE. ee.co.uk/myee

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices

[Leanne_T · Accepted solution]

Hi @hakan1

Thanks for coming back to me.

Has the £15.00 been taken from your bank?

The reply is showing the last top up on 29 July.

Leanne.

[hakan1]

will you help me now? It's not too hard. I added 15 pounds on August 24. and my account is still 0 pounds. can you now load the money into my account?

thank you

[hakan1]

yes the money was taken from my bank. I can't send a photo, but on August 24, the money was taken from my account

[Leanne_T]

Hi @hakan1

Sorry we have no account access on the community.

If you give our pay as you go team a call on either 150 or 0800 079 8586 they will be able to look into this for you.

Leanne.