03-09-2019 12:24 PM
İve topped up £15 almost a week ago and my balance is still £0. The transaction has been taken out of my account.
Solved! See the answer below or view the solution in context.
03-09-2019 03:42 PM
Thanks for coming back to the community.
Can you text BALANCE to 150 and let me know the reply?
Hope to hear back from you soon 🙂
03-09-2019 03:54 PM
Hi Leanne. İ texted msj. Answer is;
Your current balance as of today 15:53 is £0.00. Your last top up was £15.00 on 29/07/2019 at 20:10. For more info on your packs, add-ons or free boosts, go to MyEE. ee.co.uk/myee
For info on our other Text Services, reply HELP or go to ee.co.uk/textservices
03-09-2019 04:06 PM
will you help me now? It's not too hard. I added 15 pounds on August 24. and my account is still 0 pounds. can you now load the money into my account?
03-09-2019 04:09 PM - edited 03-09-2019 04:10 PM
Sorry we have no account access on the community.
If you give our pay as you go team a call on either 150 or 0800 079 8586 they will be able to look into this for you.