Hi @yfiederle
Are you a new PAYG customer? It normally means your number isn't registered on EE system yet. Call CS on 150 and they can look at your account.
Thanks
To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.
EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
