Highlighted
by Valued Contributor
Valued Contributor

Account closed

When I go to top up to account it says "Sorry, your account has been closed."

 

No explanation is given for this.

 

I can still top it up using a code purchased from a shop but it won't let access my account online.

 

Thanks.

3 REPLIES 3
Highlighted
by
EE Community Support Team

Re: Account closed

Hi @jonpd.

 

I'd recommend getting in touch with our Customer Care team so they can access your account and see what is going on.

 

Calls are currently free for pay as you go users.

 

Jon

Highlighted
by Valued Contributor
Valued Contributor

Re: Account closed

Many thanks for the response.

Highlighted
by
EE Community Support Team

Re: Account closed

Hope you got your account sorted with our Pay as you go team @jonpd

 

Leanne 🙂

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