Highlighted
by
Explorer

About package

Hi Lee Ann I'm wondering if you can help me I got a new phone and new sim card and topped up £10 and I was wanting unlimited calls and texts but I haven't and willing if you could help me out anyway. 

3 REPLIES 3
Highlighted
by
EE Community Support Team

Re: About package

Afternoon @Ashleymcleodxo

 

Thanks for posting on the community.

 

Can you text BALANCE to 150 and let me know the reply that you get?

 

Also, are you in the UK or abroad?

 

I have replied to your private message as well 🙂

 

Speak soon 🙂

 

Leanne.

Highlighted
by
Explorer

Re: Apple transfer esim the easy way

Hi James Im wondering if you can help me I bought a new handset and topped it up but I topped up to get the package for £10 and its not given me it and taken my money. 

Highlighted
by
EE Community Support Team

Re: Apple transfer esim the easy way

Hi there @Ashleymcleodxo

 

Thanks for coming back to us.

 

Could you possibly let me know the below information so we can help you with your pack.

 

If you text BALANCE to 150, what does the reply from us say?

 

Are you in the UK or abroad at the moment?

 

Leanne.

 

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