by EE4ME Investigator
Investigator

100 mins free £10 topup

did a £10 topup on 2nd november should get 100 mins free december but have none? dont know why?

 

😐

6 REPLIES 6
by Grand Master
Grand Master

Re: 100 mins free £10 topup

@EE4ME: What exactly does texting AL to 150 report?

 

Is the 100 mins a reward for topping up or part of your pack?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by EE4ME Investigator
Investigator

Re: 100 mins free £10 topup


al reports nothing but balance it should be 100 mins free calls.  ☺

by
EE Community Team

Re: 100 mins free £10 topup

Hi @EE4ME,

 

Welcome to the community 🙂

 

Have you spoken to our customer service team? They will be able to access your account and see what is happening with your free pack.

 

Alex

by EE4ME Investigator
Investigator

Re: 100 mins free £10 topup

Hi im not going to spend 25p per min im on payg ☺

 

You ask them to call me 😀

 

by EE4ME Investigator
Investigator

Re: 100 mins free £10 topup

Think im going to switch to three on their 321 plan its much cheaper ive just been too lazy to switch. 👍👍

by Grand Master
Grand Master

Re: 100 mins free £10 topup

It's 25p per call to CS for PAYG.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

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