by glittersmile
Explorer

£10 MISSING

I HAVE A NEW PAY AS YOU GO SIM AND ADDED £10 WITH A VOUCHER. I TRIED USING THIS £10 TO BUY SOMETHING FROM A GAME WEBSITE FOR £5.99 IT FAILED MY PURCHASE FOR SECURITY REASONS BUT TOOK ALL £10. I CONTACTED XSOLLA BUT THEY SAID THEY DIDN'T TAKE ANYTHING CALL YOUR PROVIDER. PLEASE HELP ME. 

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: £10 MISSING

You can switch to normal PAYG by texting STOP PACK to 150 but your money has already been spent. You could try phoning CS to get it back as you didn't really understand it but it'll cost 25p.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

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7 REPLIES 7
by Grand Master
Grand Master

Re: £10 MISSING

@glittersmile : What exactly does texting AL to 150 report?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Grand Master
Grand Master

Re: £10 MISSING

@glittersmile   No need to shout.  

 

Did your credit purchase a pack ?  Text BLANCE to 150 to see what you do have.  

EE use packs and your credit purchases these packs and they renew every month so unless you change to a standard PAYG your credit was used to purchase a pack. 

by glittersmile
Explorer

Re: £10 MISSING

I have £0.00 balance now .

by glittersmile
Explorer

Re: £10 MISSING

IT SAYS YOU HAVE 100 MINUTES, UNLIMITED TEXTS AND 6GB REMAINING??? I JUST WANT MY £10. 

by Grand Master
Grand Master

Re: £10 MISSING

All EE PAYG SIMs come primed with a recurring Pack of allowances ready to bought out of your PAYG credit as soon as it is sufficient. Your last top-up went to buy this Pack.

 

By texting AL to 150 it should show you the Pack you have bought with your credit & how much you have left from your allowances until its expiry date.

 

Text STOP PACK to 150 before you next top-up & you can use the SIM as normal PAYG at standard per-unit rates.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by glittersmile
Explorer

Re: £10 MISSING

thanks can I revert this package to normal pay now and get at least some of my money?

😞 

by Grand Master
Grand Master
Solution

Re: £10 MISSING

You can switch to normal PAYG by texting STOP PACK to 150 but your money has already been spent. You could try phoning CS to get it back as you didn't really understand it but it'll cost 25p.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

View solution in original post

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