£10 Everything pack has not started automatically

[ianmortlock1973]

Hi there,

I have had my payg number for the last 4 years or so and have always had the £10 everything pack each month.

I had the usual reminder text to top up yesterday (10/11/19) so that the pack would start automatically today (11/11/19).  So, yesterday,  I got the £10 voucher from my local Co-op store as usual and text that voucher code to 150 and I got the top up confirmation text, again, all as usual.  This morning, however, I get a message telling me that I need to top up £10 so that the pack can start.  Texting BAL to 150 confirms I have a £10 credit & that again is confirmed when I log into myee although it states on there that my pack didnt start because there wasnt enough credit on the account on the 10/11/19, even though the credit wasnt required until the 11th.

This is the first time I have encountered this.  Even on some previous occasions when I forgot to top up the day before the and had to top up on the day, the pack started without issue.

I have seen some suggestions about texting ALL PACKS to 150 & essentially ordering the same pack that I should already have, but will this result in me losing the bonus minutes & data that i have accrued over these last few years?  If it is that I have to call 150, is the cost of my call going to be credited back? this issue is not of my own making and I shouldnt have to pay anything to have it rectified.

[XRaySpeX]

Have you tried texting NOW to 150?

[Chris_B]

@ianmortlock1973  have you tried restarting the device? 

[ianmortlock1973]

@XRaySpeX  Yes, I did try that thanks, but I just got a message telling me that I needed to add some credit to pay for the pack, rather annoying when my tenner is already there! Grrrrr! Lol! 

@Chris_B I have also tried both switching the deivce off & on normally as well as removing the battery while device is still switched on and then replacing battery and rebooting it, neither made any difference unfortunately 😞 

[XRaySpeX · Accepted solution]

If you do order the same pack you will not lose your Boosts nor any rollover.

[ianmortlock1973]

@XRaySpeX Ok, cheers, I'll bear that in mind, just going to give it a little time incase resolves itself, im guessing it must be some sort of glitch with EE's payg system.

[ianmortlock1973]

@XRaySpeX  Hi (again!) OK, I took the plunge and ordered the EP10 pack via text to 150 and it has kicked it all back in,  although I am getting a shed load of "thanks for choosing yr free boost" text messages which I assume is the system re-applying all the boosts that i have selected over the last few years of topping up!  Haha!  Anyway, it seems to be back to normal now, cheers very much 🙂

[XRaySpeX]

Well done! Thanks! You're welcome 🙂 ! Glad I could be of assistance & it is now sorted.

Can't think why it wouldn't do it of its own accord.

Text BOOST to 150 to check your free Boosts.