by sallydoolally Investigator
Investigator

£1 Data pack was due to renew today but though there's £5 balance,it hasn't ??

My £1 data pack was due to renew today. I topped up £5 at 11.19pm last night which has been registered but I get a message saying to top up and it will automatically renew. Also, every week it takes the £1 out the night before but I don't get my credit till about 9am the following morning. Hope someone out there can help.

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: £1 Data pack was due to renew today but though there's £5 balance,it hasn't

Thanks for confirming this @sallydoolally

 

I have sent you a private message, please take a look and get back to me. 

 

Katie 🙂

View solution in original post

3 REPLIES 3
by
EE Community Support Team

Re: £1 Data pack was due to renew today but though there's £5 balance,it hasn't

Good Afternoon @sallydoolally

 

Thanks for coming to the community. 

 

Have you tried texting NOW to 150?

 

Does your £5.00 credit show within your My EE?

 

Speak soon, 

 

Katie 🙂

by sallydoolally Investigator
Investigator

Re: £1 Data pack was due to renew today but though there's £5 balance,it hasn't

Thanks Katie_B, yes, EE is showing I have £5.03 credit. Have just tried texting NOW but it has replied that I need to add credit. 

by
EE Community Support Team
Solution

Re: £1 Data pack was due to renew today but though there's £5 balance,it hasn't

Thanks for confirming this @sallydoolally

 

I have sent you a private message, please take a look and get back to me. 

 

Katie 🙂

View solution in original post

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.

Recent solutions