by sallydoolally Investigator
Investigator

£1 Data pack was due to renew today but though there's £5 balance,it hasn't ??

My £1 data pack was due to renew today. I topped up £5 at 11.19pm last night which has been registered but I get a message saying to top up and it will automatically renew. Also, every week it takes the £1 out the night before but I don't get my credit till about 9am the following morning. Hope someone out there can help.

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: £1 Data pack was due to renew today but though there's £5 balance,it hasn't

Thanks for confirming this @sallydoolally

 

I have sent you a private message, please take a look and get back to me. 

 

Katie 🙂

3 REPLIES 3
by
EE Community Support Team

Re: £1 Data pack was due to renew today but though there's £5 balance,it hasn't

Good Afternoon @sallydoolally

 

Thanks for coming to the community. 

 

Have you tried texting NOW to 150?

 

Does your £5.00 credit show within your My EE?

 

Speak soon, 

 

Katie 🙂

by sallydoolally Investigator
Investigator

Re: £1 Data pack was due to renew today but though there's £5 balance,it hasn't

Thanks Katie_B, yes, EE is showing I have £5.03 credit. Have just tried texting NOW but it has replied that I need to add credit. 

by
EE Community Support Team
Solution

Re: £1 Data pack was due to renew today but though there's £5 balance,it hasn't

Thanks for confirming this @sallydoolally

 

I have sent you a private message, please take a look and get back to me. 

 

Katie 🙂

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