29-08-2019 12:50 PM
My £1 data pack was due to renew today. I topped up £5 at 11.19pm last night which has been registered but I get a message saying to top up and it will automatically renew. Also, every week it takes the £1 out the night before but I don't get my credit till about 9am the following morning. Hope someone out there can help.
Solved! See the answer below or view the solution in context.
29-08-2019 02:48 PM
Good Afternoon @sallydoolally.
Thanks for coming to the community.
Have you tried texting NOW to 150?
Does your £5.00 credit show within your My EE?
29-08-2019 07:09 PM
Thanks Katie_B, yes, EE is showing I have £5.03 credit. Have just tried texting NOW but it has replied that I need to add credit.