by jimbo20
Explorer

can the remaining balance on a redundant phone be transferred to another phone

Can the remaining balance on a redundant phone be tranferred to another phone

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: can the remaining balance on a redundant phone be transferred to another pho

PAYG credit is not refundable nor transferable.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
4 REPLIES 4
by
EE Community Support Team

Re: can the remaining balance on a redundant phone be transferred to another pho

Hello there @jimbo20 

 

Thanks for coming here.

 

When was the old SIM last used?

 

Is the credit still showing on your account?

 

Leanne 🙂

by Grand Master
Grand Master
Solution

Re: can the remaining balance on a redundant phone be transferred to another pho

PAYG credit is not refundable nor transferable.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by jimbo20
Explorer

Re: can the remaining balance on a redundant phone be transferred to another pho

yesterday and yes the balance is showing in credit

by
EE Community Support Team

Re: can the remaining balance on a redundant phone be transferred to another pho

Hi @jimbo20

 

Thanks for coming back to me.

 

We would not be able to transfer the credit to another device unless you had a replacement SIM or upgraded then you would keep the number and credit.

 

You can still use the SIM and credit 🙂

 

Leanne.

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.