08-02-2018 12:05 AM
@MB87123: This user discussion forum can have no access to your specific a/c. You will need to keep chasing EE.
08-02-2018 12:37 AM
Hello @MB87123 you should receive a confirmation text or email within 24hrs containing further information about your order. If your item is in stock then EE will contact you requesting a delivery date through DPD and if the item is not in stock EE will contact you with an estimated delivery date.
More information on placing and tracking an order through EE:
08-02-2018 09:14 AM
Good morning @MB87123
Thank you for taking the time to join our community
When you've had a conversation did you actually place an order for a watch?
If so, what watch have you chosen?
Have you checked your email and the spam/junk folder?
If you have ordered, then you may have a mail containing an XKN order reference number, is it there?