12-01-2020 01:11 PM
Does anyone know if EE will be supporting the E-sim it this watch. Yes, I know it's on Vodafone but I'm 10 months away from contract end and don't really want to switch.
The watch does everything the Samsung Active 2 does and more, it works with non Samsung devices!
I just wonder if it's something EE will be supporting and when E-sims can be treated like normal sims and not be restricted to singular networks.
13-01-2020 07:53 AM
Thanks @Christopher_G ,
Do you know if that stance is likely to change?
What's the difference technically between one eSim and another? Why are we seeing restrictions based on manufacturer?
13-01-2020 10:21 AM
3 weeks ago
I'm not convinced this won't work. eSim is device agnostic. So as long as EE support eSIM, then it should work in a Mobvoi watch/phone/tablet.
I'll confirm this very soon as I have this watch and I have ordered a new eSIM. The eSIM will come with the QR code which I will scan using the Mobvoi app on my phone. This will pair the phone to the eSIM and should then start ringing etc when my phone receives calls.
2 weeks ago
Please let me know. I cannot see why it would not work but I wanted to use the "one number" feature and share from my current plan.
Looking around vodafone offer his and no cost on some of their plans.
I formerly had a Samsung Smartwatch 2 but sent it back after if failed to work with my Pixel, despite both Samsung and Google telling me it was compatible.
How did you go about getting a new esim for your existing number?
2 weeks ago
Hi there @lindsay245
Thanks for coming back to the community,
I am sorry, we don't currently support eSIM on the Ticwatch Pro.
At the moment we support the Apple Watch and Samsung Watch, they would require a compatible device and the mobile device would need to be on a pay monthly or SIM only plan.
2 weeks ago
@mcampster has summed this up perfectly in stating Esims are device agnostic. If EE have the ability to support an Apple Esim or a Samsung Esim then they should be able to support any. Lets not forget, an Esim is an Esim regardless of manufacturer, there are no different sizes, shapes or capacities, these are a global standard.
Forum moderators please don't just wheel out the company line, go ask an techie.
Does anyone know which physical manufactures EE does not support....No thought not, you just plug in a sim and go. Esims were designed to be used just the same so why can you not support them? Is there a kickback from Apple or Samsung to only support their devices?
There is no reason why these cannot be supported.
yesterday - last edited yesterday
I searched Google for an answer to this very question.
I can see EE support reps are giving politician answers. They haven't told us anything we don't know. I wonder why they bother replying at all. Perhaps it's something to do with an employment metric that counts replies.
Anyway rant over.
I actually cancelled my contract and moved to Vodafone for this watch.
Lukily I was in 14 day grace period and managed to get out. They couldn't correctly setup the watch with OneNumber in 2 weeks! I phoned 3 times and visited in store twice. All 5 attempts failed. I was assured it would work every time. They are absolutely the worst network around. And I'm a software developer so when I say this I'm not exaggerating or it's because of my own incompetence. They are genuinely hilariously bad.
@lindsay245 Doesn’t matter what sim is in the device the network doesn’t have to support it just because it’s an eSim.
EE at present only support the Apple Watch and Samsung Galaxy watch. So in other words EE doesn’t support any other watch that has an eSim so yes I do know what that don’t support. Better to allow time to give someone a change to reply before you say “thought so”