14-11-2018 08:05 AM
14-11-2018 10:07 AM
Welcome to the EE Community. :smileyhappy:
We don’t expect your watch to be delayed too long. You will receive a text from DPD when it’s on its way, and you’ll still receive this as soon as they’re released.
my order is due this friday , I have not received any text message's to say it has been delayed yet and MYEE app says its still on track.
I believe most peoples issue with EE is always the last mnute communication from yourselves.
I appreciate its not always possible for you to give percise timescales but why create a thread to advertise something then neglect to provide timely information.
14-11-2018 06:11 PM - edited 14-11-2018 06:12 PM
Any updates on whats happening with the delay?
Well it's a bit puzzling at the moment. I had a live chat today with ee and the rep Avishek insisted I would receive 14 days from my pre order which is Friday? I saved the transcript . I don't think EE know what's going on themselves!
14-11-2018 06:13 PM
it really is, i think they are just saying that to spare a bit of backlash, untill you phone back on the day.
14-11-2018 06:16 PM - last edited on 14-11-2018 06:46 PM by MikeT
Info: Thank you for choosing to chat with us. An agent will be with you shortly.
Info: You are now chatting with Avishek.
marriott: afternoon I have a pre order pending that I was advise I would recieve within 14 days , I am after an update please
marriott: yes I ordered a Galaxy watch
marriott: So will i receive within 14 days of my order or not?
marriott: ok thanks
marriott: ok lets see if it turns up then
14-11-2018 06:20 PM
i wouldnt believe that, read earlier up everyone got told within 14 days, people are still waiting and no update by anyone else, plus all stores are still saying pre-order.
14-11-2018 06:24 PM - edited 14-11-2018 06:24 PM
14-11-2018 06:26 PM
well i got told 14 days. today was the last day like a lot of other people? like you have all been told wait till the last day to be told a futher date, samsung arent giving ee a date?
14-11-2018 06:27 PM
Agreed, not sure EE have any exact idea of when they're available and are just using the 14 days reply to save face and collect more sales. Not the end of the world with the delay, it just seems a bit of a farce
15-11-2018 07:47 AM
Like I said in a previous post guys, when I spoke to EE on the phone they said to me "mid december" 🙁🙁🙁
15-11-2018 07:52 AM
Pre order was told 14th now I hear someone say mid December....are you still going to take the extra money for service I cannot use .....saw 3 adverts regarding watch on TV " out now" Mmm Mmm
15-11-2018 08:01 AM - edited 15-11-2018 08:03 AM
Good Morning @Rob33
We don't expect your watch to be delayed too long.
Your account will not be charged until you receive your product.
15-11-2018 12:43 PM
Strictly speaking I've been charged an upfront fee already, which I shouldn't have until you actually send it, if I'd have pre ordered the smaller watch then I wouldn't have been charged.
15-11-2018 03:20 PM
You always get charged the upfront fee. It states an upfront fee for a reason.
You won't be charged your monthly fee until it's dispatched.
15-11-2018 03:52 PM
You say that but the upfront fee is to help cover the cost of the device, if I ordered the smaller one there is no upfront fee. It's not a reservation fee, and I shouldn't start paying until my device is in stock.
15-11-2018 04:18 PM
When I say it was a reservation fee?
But upfront costs need to be paid upfront.
It doesn't matter if other devices don't have any upfront fees. You chose one that did.
You are not paying your monthly fees yet so you are not being charged.
15-11-2018 04:32 PM - edited 15-11-2018 04:33 PM
BrendonH, you're right with what you say about the upfront fee.
However, the reason people are so annoyed is due to the lack of clarity or updates around delivery. If you look back through this and other threads, customers are being told varying timescales and the order tracking still says 'On track' despite there being a delay... Not exactly great customer care.
by ChelleFarrelly1 3 weeks ago