@Chris_B wrote:@Garethjd Why not ask Samsung as I find nothing on any site about any software issue.
Why would Samsung confirm to a third party's customer what the issue is?
I get you're trying to be helpful, but you're coming across as though you're wearing rose tinted specs or are a mega EE fanboy!
@ChrisLUFC wrote:
@Chris_B wrote:@Garethjd Why not ask Samsung as I find nothing on any site about any software issue.
Why would Samsung confirm to a third party's customer what the issue is?
I get you're trying to be helpful, but you're coming across as though you're wearing rose tinted specs or are a mega EE fanboy!
That doesn't states Samsung is blaming EE. They are just stating you need to talk to them about your order.
@BrendonH wrote:
@ChrisLUFC wrote:
@Chris_B wrote:@Garethjd Why not ask Samsung as I find nothing on any site about any software issue.
Why would Samsung confirm to a third party's customer what the issue is?
I get you're trying to be helpful, but you're coming across as though you're wearing rose tinted specs or are a mega EE fanboy!
That doesn't states Samsung is blaming EE. They are just stating you need to talk to them about your order.
My point is why should anyone have to contact the actual manufacturer to get information about their order with EE, as suggested by Chris_B.
As per the reply from Samsung above; "We'd be unable to check order status for third party retailers".
Do you think they're suddenly going to shoulder all responsibility for the delay and the complete lack of information being provided by a third party to it's customers?
Just admit the whole point people are frustrated is due to the lack of updates from EE and stop blindly trying to defend them as though you're on the payroll!
@ChrisLUFC No that’s not what I said or implied, There was a comment about a software issue and that’s why there is a delay, so my comment back was, “why don’t you ask Samsung as I can not find anything on any website” If your going to take what I said and spin it to suit you’re needs then please do it but it would be best not to do it when others can actually read what I originally put.
At no time have a said ask Samsung about your EE order has this has nothing to do with Samsung as your ordering from EE.
Please feel free to double check what I said.
- last edited on by
MikeT
After all this time, why hasn't EE replied to anyone yet? Surely they work in the weekends don't they? Or they might be worried about the backlash that they will receive. Fortunately no one has really lost any money except for the £20 upfront, im sure you will get back. If you cancel it, But that's not the point. They gave me a expectation of 14 days or less thats what the EE sells rap said over the phone before i paid £20. Now they are wasting my time! Thats more then money. EE what's with the lack of communication and information?
Free Nintendo Switch why not your giving it out for free anyways or the headphones. CHRISTMAS DEALS FROM EE
@Chris_B wrote:@ChrisLUFC No that’s not what I said or implied, There was a comment about a software issue and that’s why there is a delay, so my comment back was, “why don’t you ask Samsung as I can not find anything on any website” If your going to take what I said and spin it to suit you’re needs then please do it but it would be best not to do it when others can actually read what I originally put.
At no time have a said ask Samsung about your EE order has this has nothing to do with Samsung as your ordering from EE.
Please feel free to double check what I said.
My god there's no helping you. In your flippant defence of EE you clearly said "ask Samsung about the software issue" which is the 'apparent' reason for our order delays with EE.
In fact just for you I'll tweet Samsung and see what we get.
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