Highlighted
by Gaynorm1 Investigator
Investigator

Someone has topped up using my bank card

 
1 SOLUTION

Accepted Solutions
by Gaynorm1 Investigator
Investigator
Solution

Re: Someone has topped up using my bank card

Ok thank you for your help I have spoke to the fraud team with my bank just so upsetting that someone had done this 

6 REPLIES
by Gaynorm1 Investigator
Investigator

Re: Top up payment

I. Had 20 taken out my bank I don’t even have EE

by
EE Employee

Re: Someone has topped up using my bank card

Hi and welcome to the community @Gaynorm1

 

I understand this can be frustrating.

 

Please report this immediately to your bank's fraud team.

 

They will then contact our fraud team.

 

Many thanks,

 

Lee

by Gaynorm1 Investigator
Investigator

Re: Someone has topped up using my bank card

I have done this but was seeing if I could find the number that did rhis

by
EE Employee

Re: Someone has topped up using my bank card

Hi @Gaynorm1

 

That is information we could not disclose but it will be dealt with by our fraud team.

 

Many thanks,

 

Lee

by Gaynorm1 Investigator
Investigator
Solution

Re: Someone has topped up using my bank card

Ok thank you for your help I have spoke to the fraud team with my bank just so upsetting that someone had done this 

by
EE Employee

Re: Someone has topped up using my bank card

Hi @Gaynorm1

 

I understand as I have experienced a similar situation.

 

Please do take a look at our FRAUD PROTECTION help pages as this might help.

 

Hope you get sorted.

 

Many thanks,

 

Lee

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