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Samsung Galaxy watch

I'm not sure if the Samsung Galaxy A40 is compatible with the Samsung Galaxy watch can someone help?

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Re: Samsung Galaxy watch

Hi @Turd123.

 

Welcome to the community 🙂

 

You can find a list of compatible devices on our Samsung Galaxy Watch Support Article.

 

The Samsung A Series 2017 or newer is compatible with the watch.

 

Jon

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12 REPLIES 12
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Solution

Re: Samsung Galaxy watch

Hi @Turd123.

 

Welcome to the community 🙂

 

You can find a list of compatible devices on our Samsung Galaxy Watch Support Article.

 

The Samsung A Series 2017 or newer is compatible with the watch.

 

Jon

View solution in original post

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Investigator

Re: Samsung Galaxy watch

The terms and conditions state that my samsung tablet A 2019 should be compatible to be paired and on my pay monthly account. Yet the answer i receieved today was that they samsung galaxy watch 4G cannot paid with it. Can anybody help because i am getting frustrated.

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Re: Samsung Galaxy watch

Morning @Inasabti

 

Thanks for coming to the community.

 

I am sorry, you would need a compatible phone on our EE network with either a pay monthly or SIM only plan to pair a Samsung Galaxy Watch with LTE.

 

The following Samsung phones on a pay monthly or SIM only plan are compatible;

 

  • Samsung Galaxy A Series 2017 and Newer
  • Samsung Galaxy J Series 2017 and Newer
  • Samsung Galaxy Note 8 and Newer
  • Samsung Galaxy S7 and Newer
  • Samsung Galaxy Xcover 4 and Newer

 

You can find full information within our How do I set up my Samsung Galaxy Watch 4G on EE post.

 

Leanne.

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Re: Samsung Galaxy watch

Read more
Read more
 
Read more
Read more
 

Screenshot_20200507-120945_Chrome.jpg

 

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Investigator

Re: Samsung Galaxy watch

Thank you for telling me the devices the watch works with though that i not my question. That then means that no solution is given! So; Can you please tell me why the terms and conditions arent specifying this? Its saying device and not a phone. I have taken the watch based on those conditions. 

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Re: Samsung Galaxy watch

Hi @Inasabti 

 

I have asked for the Help page to be looked into and updated to make this more clear, our EE Shop online does advise you would need a compatible phone.

 

Did you purchase the Samsung Watch on our online shop?

 

Leanne.

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Re: Samsung Galaxy watch

Yes i did and when a search is done on this website as to what devices work with the watch it stated devices that have minimum of 1.5 GB Ram, android 4.3 and above and be pay monthly or sim only. Now i know ee will do everything to remove that answer to that question on the help section so i have taken a screemshot. Still awaiting a call back about this issue as well! 

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Re: Samsung Galaxy watch

Hi @Inasabti

 

I am sorry you would need a compatible phone.

 

Have you spoken to our Mobile Care team?

 

If so, are they getting this looked into for you?

 

Leanne.

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Re: Samsung Galaxy watch

I have spoke to tech support over the last 2 days and awaiting confirmation as to why the tablet should not fuction in line with the screenshot. I really dont know of the care team are different to tech support. Also i have an S7 edge i could use but probably will get told it wont because not on same contract!!! I mean its as if everything is being done not to help

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EE Community Support Team

Re: Samsung Galaxy watch

Hi @Inasabti

 

I am very sorry the 4G Samsung Watch must be on the same EE account as the phone you would like to pair the watch with.

 

Is the Samsung phone on a pay monthly account?

 

Leanne.

 

 

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Re: Samsung Galaxy watch

Not on same account and this is another issue that is not specifically mentioned before people purchase a 4G watch. I think alot of it could be avoided by a little more communication

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Re: Samsung Galaxy watch

I see @Inasabti

 

I have fed this back and asked for the Help page to be updated.

 

Thanks for coming here and letting us know.

 

Leanne.

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