Highlighted
by Manville Investigator
Investigator

Samsung Galaxy smartwatch 4g

Its now been since the 7th December and my watch is still not connecting to the esimm

 

Despite numerous calls and a variety of excuses it still doesnt work

 

The customer service and support is atrocious

 

 

1 SOLUTION

Accepted Solutions
by Star Contributor
Star Contributor
Solution

Re: Samsung Galaxy smartwatch 4g

@Manville Sorry to hear you are having problems. Have you spoken with the tech team at EE at all yet?  

Failing that, you could always pop into your nearest EE store and see if one of the staff members can assist you in person . 

23 REPLIES 23
by Star Contributor
Star Contributor
Solution

Re: Samsung Galaxy smartwatch 4g

@Manville Sorry to hear you are having problems. Have you spoken with the tech team at EE at all yet?  

Failing that, you could always pop into your nearest EE store and see if one of the staff members can assist you in person . 

by Manville Investigator
Investigator

Re: Samsung Galaxy smartwatch 4g

Guys this is the second watch!

Ee shop assistants havent a clue

Ive spoken to the tech team since the 7th of december.

 

Apart from throwing out the nearest window what else do you suggest

 

Why put something in the market if it has issues such as software updates etc.

 

 

 

 

 

by Manville Investigator
Investigator

Re: Samsung Galaxy smartwatch 4g

Guys this is the second watch!

Ee shop assistants havent a clue

Ive spoken to the tech team since the 7th of december.

Apart from throwing out the nearest window what else do you suggest

Why put something in the market if it has issues such as software updates etc.

 

 

 

 

 

by
EE Community Support Team

Re: Samsung Galaxy smartwatch 4g

Good Evening @Manville

 

Thanks for coming to the community.

 

What phone are you using with the Samsung Watch?

 

Did the first Watch connect to your phone?

 

Speak soon, Leanne.

by Manville Investigator
Investigator

Re: Samsung Galaxy smartwatch 4g

Its a samsung galaxys9+

 

Yes first watch connected

 

Both esim profiles deleted

 

First and second watch

 

 

 

by
EE Community Support Team

Re: Samsung Galaxy smartwatch 4g

Thanks for coming back to me @Manville

 

What have our Tech Care Team advised?

 

Is this getting looked into for you?

 

Leanne.

by Manville Investigator
Investigator

Re: Samsung Galaxy smartwatch 4g

Oh yes since the 7th December

So you may understand its a bit frustrating

 

 

by
EE Community Support Team

Re: Samsung Galaxy smartwatch 4g

Hi @Manville

 

I understand your frustration.

 

I have sent you a private message on here to get some details.

 

Speak soon, Leanne.

by simonjd1974 Investigator
Investigator

Re: Samsung Galaxy smartwatch 4g

I agree. Had same problem. Unfortunately EE dont give a shot.

by simonjd1974 Investigator
Investigator

Re: Samsung Galaxy smartwatch 4g

EE have now confirmed to me that they cant fix it and nor can Samsung

 

They have sent me a "deadlock" letter telling me to go to the ombudsman.

by rio53 Contributor
Contributor

Re: Samsung Galaxy smartwatch 4g

I have had my galaxy watch 46mm for over a week now. Despite numerous calls to EE and being passed up to level 2 then to DST? my watch is still unable to connect to the service. I bought my contract out from vodafone because I needed a watch I could use without my phone. I may as well have saved myself the money and stayed with vodafone and bought a bluetooth one outriight since this is the only thing this equipment is good for! I have been passed from pillar to post, the last call was unable to solve the problem and was told it would be 72 hours to get a call. That time has passed so I called again only to be told that it is 5 working days. Keep getting fobbed off with excuses. Where did that 5 working days come from? I asked to be put through directly to dt , or whatever  it is they call it, to be told they only do outgoing calls, so I asked for them to ring me......that is outgoing...right? to be told they cannot pass that message because level 2 has already passed it on to Dt? absolute shambles, selling products that do not work. Absultely disgusted! Anyone rthinking of buying one of these and committing to 2 years contarct, think again, I have regretted it.

by
EE Community Support Team

Re: Samsung Galaxy smartwatch 4g

Hi @rio53,

 

I'm sorry that you haven't had your issue resolved yet.

 

I have sent you a private message to get some more information from you.

 

If you could get back to me there.

 

 

Alex Smiley Happy

by rio53 Contributor
Contributor

Re: Samsung Galaxy smartwatch 4g

hi alex

Ive replied to your message.

waiting for your call.

by rio53 Contributor
Contributor

Re: Samsung Galaxy smartwatch 4g

and.... still waiting for the call. I wonder if    I have been called and not received it as my watch cannot accept calls...lol...oh...but I DID have my phone with me funnily enough....hmmmmmm

by rio53 Contributor
Contributor

Re: Samsung Galaxy smartwatch 4g

4 hours...and still waiting...not sure what time zone EE work on but certainly no urgency. May pop down to the EE shop tomorrow and cancel the contract
by rio53 Contributor
Contributor

Re: Samsung Galaxy smartwatch 4g

alex, I replied to your message 5 hours ago! still waiting for the call! atrocious service

by rio53 Contributor
Contributor

Re: Samsung Galaxy smartwatch 4g

7 hours and counting
by rio53 Contributor
Contributor

Re: Samsung Galaxy smartwatch 4g

.....over 24hours waiting for the call..nothing....

by rio53 Contributor
Contributor

Re: Samsung Galaxy smartwatch 4g

absolutely incredible that they sell a product that does not work, then they cannot fix the problem, or do not know how to fix the problem, or do not really give a stuff about the problem. I repeat, for anyone reading this, if you are thinking of locking yourself for 2 years into a contract for this product do not bother. It does not work.  Aparently after the 29 March we will not be able to import food? planes will not fly? ahhhhh thats probably the reason that the watch does not work...I wonder if EE will blame brexit !

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